• Windows Update may affect Security Commander

Windows Update may affect Security Commander

Important Notice regarding Security Commander after Windows update

Interlogix is currently working through an issue that could result in the following error message: "Alliance 8300 Manager, Access Denied".

Our initial investigations and testing have indicated that this may occur once a Windows Updates has taken effect.

IF YOU HAVE EXPERIENCED THIS ISSUE, WE RECOMMEND THE FOLLOWING:

  • Turn off (or pause) Automatic Windows Updates
  • Roll back recently applied Updates and restart

If you have not experienced this issue, we recommend the following:

  • Switch off (or pause) Automatic Windows Updates and DO NOT restart when prompted

A reminder that Security Commander is supported using the following Operating Systems.

  • Windows 10 Pro or above (64-bit)
  • Windows 8.1 Pro or above (64-bit)
  • Windows 7 Professional or above (32- or 64-bit)
  • Windows Server 2012 (64-bit)
  • Windows Server 2008 R2 (64-bit)

We are continuing to investigate the root cause of this issue and will provide further information as it becomes available.


If you would like to log a support ticket to assist with this issue, please visit the Interlogix Support Portal.